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🚲 EcoBikes Refund & Return Policy

At EcoBikes, your satisfaction is our priority. We strive to ensure every customer has a smooth and enjoyable experience. If for any reason you’re not fully satisfied with your purchase, we’re here to help.

✅ Returns

  • We accept returns on most items within 30 days of delivery.
  • Items must be unused, unassembled, and in the original packaging.
  • All accessories, manuals, and documentation must be included.
  • Products showing signs of wear, damage, or modification may not be accepted.

🚫 Non-Returnable Items

  • Opened or used batteries and electrical parts
  • Custom-modified products
  • Gift cards
  • Items marked as final sale

💸 Refunds

  • After we receive and inspect your return, we'll notify you of approval or rejection.
  • If approved, the refund will be issued to your original payment method.
  • Shipping costs are non-refundable.
  • Please allow 5–10 business days for your refund to appear.

🔁 Exchanges

If your item is defective or damaged, we offer free exchanges for the same product. Please email us at support@ecobikes.com.

📦 Return Shipping

  • Customers are responsible for return shipping unless the item was damaged or incorrect.
  • We recommend using a trackable service and insuring high-value returns.

🛠 Warranty Claims

For defective items outside the return period, please review our Warranty Policy or contact us for help.

📞 Need Help?

Have questions? We're here for you:

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